Product warranty
Support when your technology needs attention.
If a product purchased from TweakMart develops a fault, we'll help you understand the applicable warranty and the next steps available to you.
Coverage can vary
Warranty terms may differ by product, manufacturer and supplier. Check the information provided with your product or contact us for help.
Understanding coverage
What warranty means
Warranty provides applicable protection against qualifying product faults, subject to the terms attached to the particular product.
Manufacturer warranty
Some products are covered directly by their manufacturer and may be subject to the manufacturer's warranty process and conditions.
Product-specific coverage
Coverage periods and conditions may differ between devices, accessories, components, software and other products.
Keep your purchase details
Your order number, receipt, serial number or other purchase information may be required when a warranty request is reviewed.
Resolution depends on the issue
Depending on the applicable warranty, the resolution may involve troubleshooting, repair, replacement or another approved remedy.
Warranty support
What to do when something goes wrong
Have your product and order information ready before contacting us. This helps us identify the appropriate warranty path more quickly.
01
Tell us about the issue
Contact TweakMart with your order details, product information and a clear description of the problem you're experiencing.
02
We identify the coverage
We'll review the purchase and applicable warranty information to determine how the issue should be handled.
03
Follow the assessment process
We may ask for additional information, troubleshooting steps, photographs or for the product to be made available for assessment.
04
Appropriate resolution
Once the issue has been assessed, we'll communicate the available resolution based on the applicable warranty terms.
May be covered
Qualifying product faults
Depending on the applicable warranty, coverage may apply to manufacturing defects or qualifying hardware faults that occur during normal intended use.
- Qualifying manufacturing defects
- Covered hardware failures during normal use
- Other faults specifically included by the applicable warranty
May not be covered
Damage outside warranty terms
Warranty generally does not replace appropriate care of a product. The exact exclusions depend on the warranty attached to the item.
- Accidental or physical damage where not specifically covered
- Misuse or operation outside manufacturer guidance
- Unauthorized modification or repair where it invalidates applicable coverage
The examples above are general guidance only. The warranty terms supplied with the specific product determine its actual coverage and exclusions.
Keep the product information available
Serial numbers, packaging, supplied accessories and warranty documentation can help identify the product and applicable coverage when support is required.
Useful information to have
- TweakMart order number
- Product name and model
- Serial number, where applicable
- Description of the fault
Need warranty assistance?
Contact TweakMart with your order number and product details and we'll help you identify the appropriate warranty process.