Returns & refunds

Something isn't right? We're here to help.

Find out when an item may be returned, what condition it needs to be in and what happens after a return is approved.

Need help with a purchase?

Contact support with your order details and we'll help determine the appropriate next step.

Before you return

Return eligibility

Return eligibility depends on the product, its condition and the circumstances surrounding the request.

Where applicable, the product should include its original packaging, accessories, manuals and other items supplied with it.

If your order arrives damaged, incorrect or develops an immediate issue, contact us as soon as reasonably possible after discovering it.

Keep your order number, receipt or other purchase information available. We may need it when reviewing your request.

Certain products may have return restrictions because of licensing, activation, hygiene, customization or manufacturer conditions.

How it works

Provide your order information and explain the reason you're requesting a return.

We'll review the product, order details and circumstances to confirm the available resolution.

If the return is approved, we'll provide the instructions needed to return or hand over the product.

Once received, the item may be inspected before the applicable replacement, refund or other resolution is completed.

Refunds

We'll process the refund using the appropriate payment method once the return and refund requirements have been satisfied.

Approved refunds are processed through the applicable payment channel. The time it takes to appear may also depend on your bank or payment provider.

Where a physical product is returned, we may need to receive and inspect it before completing the refund.

If additional information or action is required, we'll contact you using the details associated with your request.

Have your order details ready and contact our support team so we can review your request.